Delivery Policy
Last updated: December 2025
At Creovia Solutions 3D, we are committed to providing you with high-quality products as quickly as possible. This delivery policy explains the shipping methods, delivery times, costs, and conditions applicable to any order placed on our website.
1. Delivery Zones
We currently deliver:
In Canada (all provinces and territories)
International delivery available upon request (contact us)
2. Delivery costs
Delivery charges are calculated automatically at checkout, according to:
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the delivery address
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the weight and volume of the package
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the selected carrier
We can offer:
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Free delivery above a certain amount (which can be configured if you wish).
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Local delivery in Laval/Montreal may be available upon request.
3. Processing times
The processing time before shipment is usually:
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1 to 3 business days for in-stock products
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3 to 5 business days for products printed on demand
These times do not include transport time.
4. Estimated delivery times
Depending on the chosen carrier:
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Canada Post / Purolator / UPS: 2 to 7 business days in Canada
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Local delivery: 24 to 72 hours depending on availability
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International: 7 to 21 business days
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Please note that these delivery times are provided for guidance purposes only and may vary.
5. Order tracking
Once the order has been shipped, you will receive an email with:
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the tracking number
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the name of the carrier
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You will be able to track the status of your delivery in real time.
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6. Delays or lost packages
Although we do our best to meet deadlines, Creovia Solutions 3D cannot be held responsible for delays caused by the carrier, weather or busy periods.
If your package appears to be lost or stuck, please contact us at:
We will open an investigation with the carrier.
7. Incorrect address
The customer is responsible for entering a complete and accurate address.
In the event of a return due to an incorrect address, the reshipping costs will be borne by the customer.
8. Damaged delivery
If the package arrives damaged:
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Take photos of the package and the product
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Contact us within 48 hours
We will be able to proceed with an exchange or a refund depending on the situation.
9. Contact
For any questions regarding delivery, please use our online form.